Shipping policy

Thank you for shopping with NICK TE AWAROA MURRAY. Specializing in trendy and high-quality apparel sales, our brand focuses on standardized order fulfillment and reliable global shipping services. We take full responsibility for verifying every clothing order accurately, adopting premium protective packaging to guard garment quality, and ensuring all products reach customers in pristine condition within standard delivery schedules.

1. Order Processing Arrangements

Upon receipt of valid order confirmation, all apparel orders will undergo internal review, quality inspection and secure packaging procedures within 1-3 business days, excluding weekends and statutory public holidays. Processing cycles may be prolonged during peak sales periods and large-scale promotional events with excessive order volumes. Our team will issue dedicated notifications to customers once substantial shipping delays occur.

2. Shipping Fees and Standard Delivery Timeline

All shipping fees for clothing merchandise are calculated based on order weight, item quantity and final shipping destination. Every logistics cost will be clearly displayed on the checkout page prior to payment submission, ensuring complete pricing transparency for all consumers.
Estimated delivery times: Standard Shipping: 15 business days
All listed delivery durations serve only as reference values and are not guaranteed arrival deadlines. Actual parcel delivery progress may be affected by courier operational delays, customs inspection procedures, extreme weather events, cross-border logistical pressure and local holiday arrangements of destination regions.

3. Shipment Confirmation and Tracking Update Rules

After your clothing order completes formal packaging and warehouse dispatch, you will receive an official shipment confirmation email equipped with exclusive parcel tracking credentials and inquiry channels.
Real-time tracking statuses and logistics update data will generally be activated and available for self-service checking within 24-48 hours after the logistics carrier completes parcel pickup and system data synchronization.

4. Shipping Address Accuracy Liability Statement

Customers are required to carefully check and confirm the accuracy and completeness of recipient shipping information during checkout. NICK TE AWAROA MURRAY assumes no liability for misdelivered, lost or returned parcels caused by wrong or incomplete address details provided by customers. Any parcels returned due to address mismatches will incur additional reshipping fees borne solely by the buyer.

5. In-Transit Loss and Damage Handling Mechanism

If your apparel parcel is lost during international transportation, please contact our customer support team within 7 days of the expected delivery date to launch a professional logistics investigation. For orders delivered with damaged garments or broken packaging due to transit extrusion and collision, please submit clear damage photos and apply for after-sales resolution within 48 hours of receipt. We will verify the situation and settle problems efficiently.

6. Apparel Maintenance Guidelines and Liability Exemption

Every clothing product is attached with professional fabric maintenance instructions, covering standardized wearing, cleaning, drying and storage methods. All apparel items must be maintained in strict accordance with official guidelines. NICK TE AWAROA MURRAY disclaims all liability for fabric deformation, fading, damage or quality problems caused by improper cleaning, private alteration or customer misuse.

7. International Shipping and Customs Regulations

Cross-border transportation of clothing goods may involve destination-specific import duties, customs taxes and clearance fees in accordance with local government policies. All such supplementary charges are the exclusive responsibility of customers and are not included in commodity prices or standard shipping costs.

8. Official Customer Service Contact Information

For any inquiries or doubts regarding this Shipping Policy and your order logistics status, please get in touch with our professional after-sales team via the official details below:
Trade Name: NICK TE AWAROA MURRAY
Phone Number: +64 27 229 4276
Email: info@nickmurraystyle.shop
Physical Address: 42 Te Huia Drive, Flagstaff, Waikato, Hamilton 3210, New Zealand

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